Refund policy

Last updated: 2 October 2026

We want you to be happy with your Salico piece. If it is not right for you, you can return it within 7 days of delivery.

What can be returned

We accept returns on items that are unworn and in their original condition, returned in the original packaging, together with the lab certificate and any pouch or box the item arrived in. Because our pieces are worn directly on the skin, we cannot accept a return on an item that has been worn, altered, restrung or resized.

What cannot be returned

Items marked final sale on the product page, personalised or custom-strung pieces, and gift cards cannot be returned. Items returned without the lab certificate cannot be accepted, because the certificate is what allows us to verify the piece is the one we sent.

How to start a return

Sign in to your account at salico.in/account, open the order and choose the return option, or write to us at harshit@salico.in or call or WhatsApp +91 92115 21007 within 7 days of delivery. Tell us the order number and what is wrong, and a photograph if the item arrived damaged.

Return shipping

If the item arrived damaged, faulty, or is not what you ordered, we arrange and pay for the return pickup. If you are returning for any other reason, such as a change of mind or a sizing preference, the return shipping cost is yours to bear and will be deducted from the refund if we arrange the pickup.

Refunds

Once your return reaches us we inspect it, usually within 2 working days. If it passes inspection we approve the refund and notify you by email. Refunds on prepaid orders are issued to the original payment method and typically appear within 5 to 7 working days, depending on your bank. For orders paid by cash on delivery, we refund by bank transfer or UPI to an account in the name of the person who placed the order, and we will ask you for those details.

Shipping charges paid on the original order are not refunded unless the return is because of damage, a fault, or our error.

Cancellations

You can cancel an order yourself from your account at any time before we mark it as shipped. Once a shipment has been handed to the courier it can no longer be cancelled, and you would need to refuse delivery or return the item under this policy.

Damaged or wrong items

If your parcel arrives damaged or contains the wrong item, tell us within 48 hours of delivery with photographs of the item and the packaging. We will replace it or refund it in full, including shipping, and we will arrange the return pickup at our cost.

Exchanges

We do not process direct exchanges. Return the original item under this policy and place a fresh order for the piece you want, so you are not waiting on the return to clear.

Contact

SALICO
D-192, Block D, Sector 55, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301, India
Email: harshit@salico.in
Phone and WhatsApp: +91 92115 21007